Inco⁺ services

With the creation of Incotech, Incomac strengthens its commitment to excellence in the drying sector.
Incotech Srl, a company of the Incomac group, dedicated to customer service. Thanks to the experience of Federico and Adriano, we can guarantee a high level of assistance and technical support 24 hours a day.

You can contact us
By phone or Whatsapp:
Federico: +39 340 3793084
Adriano: +39 335 5767929
Or via email: service@incotech.com

The inco+ package features a series of exclusive pre- and post-sales services for customers. We offer our customers advice and support them in all project phases: after-sales and predictive maintenance, spare parts shipped within 48 hours, cloud-based software technologies for any kind of requirement, regeneration of old systems, ongoing training to improve productivity, Industry 4.0 high-tech control systems.

Our method

Strategic planning to achieve results

Incomac adopts the NEED method.
It is a specific method aimed at satisfying a need in the best possible way, resulting in an effective solution.

Development of a solution

Need definition and analysis

Evolution of performance in terms of production and savings

Elaboration of the upgrade project

Process analysis

Data collection

Classification

Analysis

Statistics

Solution

Decision

Elaboration

iuser

Customer-oriented service

Incomac supports its customers in all project phases, from requesting an offer to installing the systems, by relying not only on its own expertise but also on online and digital services. The customer support service is entrusted to a staff of specialists with specific skills and experience in performing overhauls, upgrades, repairs, maintenance, troubleshooting and remote diagnostics. As for remote diagnostics, Incomac uses specific dedicated software. A distribution network consisting of the various Incomac branch offices and several agents allows the company to promptly respond to any request.

Incomac offers its services in the form of packages, specifically designed so that its customers can choose the one that is best suited to their needs.

iparts

An always-available spare parts service

Incomac Parts is a service offered by a team of highly qualified professionals with a specific daily goal: to satisfy customer needs as quickly as possible.

Thanks to its well-established and extensive network of dealers and agents, the Incomac network, the company is always able to supply its customers with the spare parts they need to keep various types of systems in perfect working condition.

irenew

We restore value to your old systems

Today, thanks to its experience and technological expertise, Incomac is able to not only regenerate its own systems but also those of its competitors.

Incomac not only takes care of the systems’ activation, but also makes the necessary fine-tuning adjustments to improve their operation and cost-effectiveness while focusing especially on energy efficiency.

itraining

Incomac - inco-plus-services-incomac-itraining-1 Support in usingthe control system

Incomac - inco-plus-services-incomac-itraining-2 Support in setting up drying cycles:how to create and change them to achieve the desired result

Incomac - inco-plus-services-incomac-itraining-3 Dedicated technical and commercial webinars, video tutorials

Training and consultancy

Incomac offers specific training courses and a dedicated consultancy service to help its customers improve the production performance of their systems according to their needs. Several factors come into play when it comes to optimizing system operation. On request, Incomac can provide a detailed analysis of system performance, normally after a couple of months of use, and can then make any necessary improvements to ensure that they perform better in terms of savings and production quality.

itech

Incomac - services-incomac-tech-1 Monitoring production
data in real time

Incomac - services-incomac-tech-2 Analyzing individual
drying processes

Incomac - services-incomac-tech-3 Maintenance
planning

Cutting-edge innovation to enhance productivity

Itech is a service dedicated to developing fully customized, state-of-the-art projects in order to address the increasingly sophisticated requirements of customers operating in different fields, including management electronics, integrated system management, Industry 4.0 technologies and much more.

Analysis
and solutions

INCOMATH is the main benchmarking and preventive analysis software for consumption optimization, developed by Incotech, Incomac’s R&D hub. By analysing the customer’s needs and requirements, thanks to Incomath, we are able to design the solution that will make production cycles more efficient in terms of quality, consumption and emission trading.

green
technologies

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Inco+ services